Become a Retailer

If you are accepted as an authorized North Spore reseller, you agree to the following:

● North Spore's products shall not be sold under any other brand name.

● North Spore's products shall only be resold with North Spore's branded labels, in their original
packaging.

● You agree to only sell non-damaged, non-expired, and unopened and/or unused products.

● You agree to only sell on your website and/or in your brick-and-mortar store or market stand (e.g.
farmer's markets).

● You agree NOT to resell on open online marketplaces, including but not limited to, Amazon.com,
Etsy.com, ebay.com, Walmart.com, and Google Shopping.

● North Spore reserves the right to run short-term promotional pricing on northspore.com (e.g., short flash sales) without prior notice to resellers. 

● You agree to adhere to North Spore’s Minimum Advertised Price (MAP) policy:

Minimum retail pricing must reflect the current retail prices listed on northspore.com, with the exception of the following SKUs which have a designated MAP of $24.99:
● Blue Oyster Retail Plant & Grow
● Pink Oyster Retail Plant & Grow
● Italian Oyster Retail Plant & Grow
● Chestnut Retail Plant & Grow
● Blue Oyster Spray & Grow Kit
● Pink Oyster Spray & Grow Kit
● Lion’s Mane Spray & Grow Kit
● Shiitake Mushroom Log Kit

MAP policy obligations for resellers remain in effect regardless of any temporary DTC promotional pricing.

Violations of the Wholesale Policy may result in account cancellation.

Please read through all policy descriptions below to determine which policy is applicable to your partnership with North Spore.

Policy #1

For online reseller retailers that are non-Collective partners, and/or relationships where North Spore doesn’t drop-ship directly to the retailers’ customers on behalf of the retailer. 

North Spore's replacement coverage depends on where in the supply chain an issue originates. When we ship wholesale in bulk to retailers—not directly to end customers—we do not automatically assume responsibility for all replacement requests, and our replacement process is different than the process for our own individual DTC customers. 

What North Spore Covers

• Manufacturing defects: Living grow kits that fail to grow, are contaminated, or are unusable due to a product issue will be replaced, provided the retailer follows North Spore's storage and handling guidelines and the kit is used before its use-by date.
• Damage in North Spore's shipping to the retailer: Products arriving damaged to the retailer's warehouse will be replaced free of charge. Retailers should notify North Spore promptly upon receipt.
• Failure to grow within 30 days: Covered with photo or video documentation and valid proof of purchase.

What North Spore Does Not Cover

• Damage in the retailer's shipping to their customers: Once a product has left the retailer's warehouse, shipping liability belongs to the retailer. North Spore will not issue replacements for damage that occurs in transit to end customers.
• Retailer storage issues: North Spore does not assume responsibility for products that fail due to the retailer shipping out items that are past or very limited shelf life, or that fail because they are stored in unfavorable environments by the retailer. STORAGE GUIDE LINKED HERE.

Process & Replenishment

• Retailer-handled replacements: For covered product issues (applies to all products besides Plant & Grows, Spray & Grows, and other living grow kit products) North Spore recommends the retailer handle the customer-facing replacement and North Spore will apply credit to the retailer’s account.
• Retailer Reporting: Retailers should submit a record of covered replacements to North Spore so credit can be applied to future wholesale orders.
• North Spore-handled replacements: For covered product issues (applies to all Plant & Grows, Spray & Grows, and other living grow kit products) North Spore recommends the customer submit a replacement request here: https://northspore.com/pages/replacement-policy with Proof of Purchase requirements (stated below) fulfilled in the form submission.
• Proof of Purchase Requirements
• Receipt image required: When reaching out about issues that North Spore covers, retailers/customers must provide an image of their receipt from the retailer (e.g., a photo or screenshot of their purchase confirmation). An order or invoice number from the retailer's system is not sufficient, as North Spore has no visibility into retailer-to-customer transactions.

Policy #2

For online reseller retailers where North Spore drop-ships directly to the retailers' customers on behalf of the retailer.

Because North Spore is fulfilling orders directly to end customers on the retailer's behalf, we are able to take a more direct role in the replacement process. The same product quality standards apply, and replacement eligibility is determined by whether the request meets the requirements outlined below.

What North Spore Covers

• Manufacturing defects: Living grow kits that fail to grow, are contaminated, or are unusable due to a product issue will be replaced, provided the product is used before its use-by date and stored and handled per the instructions included in the shipment.
• Damage in North Spore's shipping to the customer: Products that arrive damaged to the end customer will be replaced free of charge.
• Failure to grow within 30 days: Covered with photo or video documentation and valid proof of purchase.

What North Spore Does Not Cover

Replacement requests will not be covered if they do not meet all of the following requirements:

• Request within 30 days: The replacement request must be made within 30 days of the customer's confirmed receipt of the order.
• Valid proof of purchase: The customer must provide proof of purchase from one of our retail partners (see Proof of Purchase Requirements below).
• Photo or video documentation: The customer must submit a photo or video clearly documenting the issue.
• Improper storage or handling: North Spore does not cover replacements for products that were not stored or handled in accordance with the instructions provided in the shipment, product  packaging, or product insert.

Process

• North Spore-handled replacements: North Spore recommends the customer submit a replacement request here: https://northspore.com/pages/replacement-policy with Proof of Purchase requirements (stated below) fulfilled in the form submission.
• Proof of Purchase Requirements
• Receipt required: When reaching out about issues that North Spore covers, retailers/customers must provide an image of their receipt from the retailer (e.g., a photo or screenshot of their purchase confirmation) 
•  Mailing address that the shipment was sent to: An order or invoice number from the retailer's system is not sufficient, as North Spore has no visibility into retailer-to-customer transactions.

Policy #3

For physical retail store partners that sell North Spore products in-store.

Because customers purchase North Spore products directly from the store, the retailer is the primary point of contact for any product concerns for their customers. North Spore's role is to support the retailer by providing credit or replacement inventory for issues that fall within our coverage. Retailers are encouraged to establish their own return and exchange process for their customers.

What North Spore Covers (in regards to the Retailer)

• Damage in North Spore's shipping to the retailer: Products arriving damaged to the retailer/retailer’s warehouse will be replaced free of charge - with proof . Retailers should notify North Spore promptly upon receipt.
• Manufacturing defects: 
• Products that are unusable due to a manufacturing problem will be replaced/refunded
• Living grow kits that fail to grow, are contaminated, or are unusable due to a product issue will be replaced/refunded provided the retailer follows North Spore's storage and handling guidelines and the kit is sold before its use-by date, which is printed on the packaging.STORAGE GUIDE LINKED HERE.

What North Spore Does Not Cover

• Retailer storage issues: North Spore does not assume responsibility for products that fail due to being sold past or with very limited shelf life, or that fail because they were stored in unfavorable conditions at the retailer's location. STORAGE GUIDE LINKED HERE.
• Customer misuse: Products that fail due to the customer not following the included instructions are not covered by North Spore. Retailers may handle these situations at their own discretion.

In-Store Customer Process

The following is the recommended process for handling customer concerns at the store level. Retailers are free to adapt this to fit their own store policies, but North Spore credit will only be issued for cases that meet the coverage criteria above.

• Customer returns to the store: Customers should bring the product (or documentation of the issue) back to the store where it was purchased.
• Store documents the issue: The retailer should note the nature of the issue, the product involved, and whether the product was within its use-by date at the time of sale. Photo documentation is recommended.
• Store exchanges for the customer: The retailer may exchange the product directly for the customer from their own inventory at their discretion. This is the recommended customer-facing resolution.
• Store contacts North Spore for credit: For issues that fall within North Spore's coverage, the retailer should contact North Spore's wholesale team at sales@northspore.com with documentation of the issue. North Spore will apply credit toward the retailer's account or arrange a refund.

Process & Replenishment

• Retailer-handled replacements: For covered product issues, North Spore recommends the retailer handle the customer-facing replacement and North Spore will apply credit to the retailer's account or issue a refund to the retailer. When applicable, please include photos of products that arrived damaged and invoice number for the order the products are associated with.
• Retailer Reporting: Retailers should submit a record of covered replacements to North Spore so credit can be applied to future wholesale orders or a refund can be issued.